LuckyMate Casino Cookies Policy

At Lucky Mate Casino, we value your privacy and are committed to being transparent about how we use cookies and similar tracking technologies on our website. This Cookies Policy explains what cookies are, how we use them at luckymate.co.com, why we use them, and what choices you have regarding their use. By continuing to browse and use our platform, you consent to our use of cookies as described in this policy.

What Are Cookies?

Cookies are small text files that are placed on your device — whether desktop, mobile, or tablet — when you visit a website. At LuckyMate Casino, we use cookies and similar technologies such as web beacons, pixels, and local storage to recognise your browser, store your preferences, and improve your overall experience on our platform. Cookies cannot run programs or deliver viruses to your device, and they do not access any personal data stored elsewhere on your device.

Why We Use Cookies

We use cookies at Lucky Mate Casino to ensure that our platform functions correctly, delivers a personalised experience, and remains secure. Whether you're exploring our 1,500+ pokies library, managing your account, or completing a withdrawal via PayID or e-wallet, cookies help us deliver a smooth and reliable service. The main purposes for which we use cookies include:

• Enabling core website functionality and secure login sessions
• Remembering your preferences and language settings
• Analysing how players navigate and interact with our platform
• Delivering relevant promotional content and bonus offers
• Supporting fraud prevention and responsible gaming compliance
• Measuring the effectiveness of our marketing campaigns

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the operation of our website. At LuckyMate, we cannot provide core services — such as account login, session management, or secure payment processing — without them. These cookies do not store any personally identifiable information and cannot be disabled without significantly impairing your ability to use our platform. When you complete your luckymate login or access your account, these cookies are active.

Performance and Analytics Cookies

We use performance cookies at Lucky Mate to collect aggregated, anonymous data about how visitors use our site. This includes information such as which pages are visited most frequently, how long players spend on specific sections, and any error messages encountered. This data helps us continuously improve our platform — from the pokies lobby to the live dealer section — so we can deliver a better experience for everyone.

Functionality Cookies

Functionality cookies allow our LuckyMate Casino platform to remember choices you make, such as your preferred currency (AUD or crypto), account settings, and gameplay preferences. These cookies enable us to provide enhanced, personalised features and ensure your experience feels consistent each time you visit. Without these, some personalised features may not work as expected.

Targeting and Marketing Cookies

At Lucky Mate, we may use targeting cookies to deliver promotional content that is relevant to your interests — including information about our Welcome Package, free spins offers, and loyalty programme benefits. These cookies track your browsing habits across our site and, where permitted, across partner networks. They help us ensure that our advertising is focused and meaningful rather than random or irrelevant.

Third-Party Cookies

Our LuckyMate platform integrates services provided by trusted third parties, including game providers such as Pragmatic Play, Play'n GO, NetEnt, and Red Tiger, as well as analytics providers and payment processors. These third parties may set their own cookies on your device when you interact with their embedded content or services. We do not control these third-party cookies and recommend reviewing the privacy policies of those providers directly.

Cookies and Responsible Gaming

At Lucky Mate Casino, we take our responsible gaming obligations seriously. We use cookies to support tools such as deposit limits, time-out periods, and self-exclusion features. If you have activated any responsible gaming settings on your account, our cookies help us ensure those preferences are respected and enforced consistently across your sessions. This is part of our broader commitment to safe, fair, and transparent gambling.

How Long Do Cookies Last?

The cookies we use at LuckyMate Casino fall into two categories based on their lifespan:

• Session Cookies: These are temporary and are deleted automatically when you close your browser. We use them to manage your active login session and gameplay.
• Persistent Cookies: These remain on your device for a set period (typically between 30 days and 2 years) or until you delete them manually. We use them for preference settings, analytics, and remarketing purposes.

Managing and Controlling Cookies

You have the right to manage, restrict, or delete cookies at any time. At Lucky Mate, we respect your choices and provide the following options for controlling cookie use:

• Browser Settings: Most web browsers allow you to view, block, or delete cookies through their settings menus. Please consult your browser's help documentation for specific instructions.
• Opt-Out Tools: You may opt out of certain third-party analytics cookies through tools such as the Google Analytics Opt-Out Browser Add-on or similar services.
• Cookie Consent Banner: When you first visit our site, we present a consent banner where you can accept or decline non-essential cookies.

Please note that disabling certain cookies may affect the functionality of our LuckyMate platform. Some features — including secure login, account management, and payment processing — rely on strictly necessary cookies to operate correctly. Disabling these may prevent you from fully accessing our services.

Data Protection and Privacy

Any personal data collected through cookies on the Lucky Mate Casino platform is handled in accordance with our Privacy Policy and applicable data protection laws. We are operated by Anakatech Interactive Limited and hold a Curaçao gaming licence. Our platform is regularly audited to ensure compliance with industry standards, including fair play, secure payments, and data protection. We do not sell your personal data to third parties.

Updates to This Policy

We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our business practices. At LuckyMate Casino, we will notify you of significant changes by posting an updated version on this page. We encourage you to check this page periodically to stay informed about how we use cookies. Your continued use of our site following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about our use of cookies or this policy, our team at Lucky Mate is here to help. You can reach us via live chat directly on our website or by emailing us at support@luckymate.com. Our support team processes all requests within 3 hours, and players at Silver tier and above have access to 24/7 live chat assistance.